THE Home Wellness GUARANTEE

Buy with confidence!

Your order is guaranteed to arrive without defects or errors on our part or you are entitled to a 100% refund or replacement. Our primary goal is your satisfaction, and we offer a NO-HASSLE return policy that allows you to return your order for any reason within 60 days. Rules and restrictions do apply, so please read the following very carefully before buying our items. Purchasing items from Home Wellness Technology assumes agreement with our terms - if you do not agree to abide by these rules, please do not buy.

Our Home Wellness Guarantee is simple and easy. We appreciate your choosing Home Wellness as your online medical vendor, and your complete satisfaction is important to us. Therefore, we allow any order to be returned for any reason within 60 days of purchase. We do have rules for the return process and restrictions for certain situations, but our customer service department will work hard to earn your business and MAKE IT RIGHT!

While our guarantee is HASSLE-FREE, it is certainly TIME-SENSITIVE! Issues such as DOA items, order errors, condition discrepancies, warranty failure claims, etc. are eligible for return within 60 days of purchase date. The customer may choose to receive a replacement order shipped at no charge, or a refund of the purchase price, less shipping and handling charges.

If you would like to return your order for refund or replacement, you must first contact us for Return Authorization. Customers must obtain and purchase their own shipping for returning orders to Home Wellness. Return shipping costs are not refundable.

MANUFACTURER WARRANTY: Buyers assume there is NO MANUFACTURER'S WARRANTY unless specifically explained in the product description. Our Omron branded products do not come with any Omron warranty; all items were purchased from recycling vendors, never from Omron! If buyer contacts manufacturer, they will not recognize any warranty related to any products sold by Home Wellness Technology.

SUPPORT: Specialized technical support for products is not provided by Home Wellness. We are happy to answer a question or two when able, but we are unable to provide extensive support to diagnose your issue.

COMPLAINT POLICY: We work hard to earn your loyalty and your business by providing honest product bargains and backing them up with the finest customer service we can offer. Our machine runs perfectly over 99.5% of the time, as our reputation suggests. However, there are occasional product issues, human errors, and unforeseen shipping problems that appear from time to time. Fortunately, we have a whole department dedicated to meeting your needs after the sale! So, if you experience a problem, help us help you by contacting us for a solution.

THE NATURE OF THIS BUSINESS: Please read and understand the following information regarding the purchase of our used/refurbished items and how it might create exceptions to our rules:

We are a liquidation company, and a large part of our business is selling recycled/used equipment. Customers are very attracted to our super low prices on high quality items!   However, as simple as it sounds, our used/refurbished items are not new!!  Our customers must acknowledge this basic risk when purchasing used items. If receiving a defective product on the first shipment is completely unacceptable, then please do not buy a used item - instead buy a new one!!!

Shipping costs are usually a significant percentage of a customer's purchase, and for many of our items the costs are higher than the item itself. Our return/refund rules regarding shipping refunds are strict and required for us to stay in business and continue to offer the products and service at the low prices customers appreciate. Although our customer satisfaction is very high, and our error rates are low, there is still a chance you may experience a problem with your order. After reading these terms, if you are not comfortable with our policy, please do not buy our item.